Jamal Coleman

001 15159037443 • jamalcoleman305@gmail.com

 https://www.linkedin.com/in/jamalcoleman1

 

Motivated and accomplished technical professional with over 13 years’ experience as a supervisor, leader, and technician with a vast array of technical skills. Proven ability to effectively plan, coordinate, and manage projects within the Information Technology environment. Effective communicator, builds highly motivated diverse teams focused on achieving and exceeding organizational goals. Active DoD Top-Secret SCI Security Clearance.

• Cyber Security	• Security Solutions	• Configuration Management
• End-user Analysis	• Active Directory	• Network and System Security
• Compliance	• Internet Information Services	• Problem Solving
• Patches and Updates	• Fostering Teamwork	• Critical Thinking
• DameWare NT Utilities	• Supervisor Development Course	• Manager Development Course
• 802.1X Network Port Security	• Spectrum network monitor	• Resiliency Trainer Course
• TCP/IP	• VLAN	• SHARP

Cisco Certified Network Associate Routing and Switching (CCNA)    April 2016 – April 2019

Cisco Certified Entry Networking Technician (CCENT) February 2014 – April 2019

Cisco Certified Technician Routing and Switching (CCT) March 2014 – April 2019

Certified Ethical Hacker (CEH) May 2014 – May 2017

Security Plus (SEC+) October 2014 – October 2017

Network Plus (NET+) March 2014 – March 2017

UNITED STATES ARMY                                   2003 - PRESENT

•Manage the Network Enterprise Center (NEC) provided a variety of telecommunications services to include management of defense system switch network, installation of switches and routers, computer communication lines, local area networks, and voice and data (secure and non-secure), wide and local area networks in support of base communications.

  •Develops training and assignments of junior employees to ensure deployed mission success; as the exercise branch supervisor, interacts with organizations coming into the community to capture requirements; designs and implements voice, network, and automation solutions to meet customer needs while ensuring compliance with all Information Assurance regulatory directives.

•Cultivated superior relations among customers, vendors, and partners. Recognized as subject-matter expert in management of NETCOM, DA, DOD, and IMCOM programs, leading projects and program integration in alignment with current and future operational and organizational needs, policies, and concepts.

•Managed a department level Helpdesk for a forward deployed Sustainment Organization providing logistical support to all agencies in the Republic of Korea.

 

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•Supervise installs, operates and performs unit level maintenance on the Organization' garrison and tactical automation equipment; manages the Agency's Active Directory Organizational Units and Containers.

•Provided vital technical expertise during critical network upgrades to Kandahar Airfield Area Distribution Nodes (ADNs) and network core switches, increasing network connectivity from 1 Gb/s to 10 Gb/s

•Created a comprehensive training program for network administrator operations, adopted as standard operating procedures and increased network administrator’s proficiency by 40%.

•Managed contracts valued at over $1.2M as the company’s Contracting Officer Technical Representative COTR, ensured the utmost productivity and efficiency.

•Maintained 100% accountability of Controlled Cryptographic Items (CCI) with no losses or damages valued at $750K.

•As the department Information Management Officer (IMO), maintains workstations to include Active Directory, email accounts, information assurance vulnerability alert (IAVA) updates to include classified and unclassified networks.

•Served as the Direct Signal Support Team (DSST) Network Operations Center (NOC) Assistant Supervisor, in a forward deployed signal company in Kandahar, Afghanistan

 •Managed over 3,600 trouble tickets; resulting in a 100% resolved rate and a 98% customer satisfaction rate

 •Provided sustaining base Command, Control, Communications, Computers and Information Management (C4IM) systems support to Kandahar Airfield (KAF), US Central Command, US Forces-Afghanistan, Combined Security Transition Command-Afghanistan, International Security Assistance Force, Combined Joint Special Operations Task Force-Afghanistan, Region Command South, and Coalition Forces; consisting of 12 Foreign Nations stationed in or around Kandahar Airfield and five Forward Operating Bases (FOB);

 

Master of Science in Cyber Security - Excelsior College, Albany, New York                                                        In progress

Bachelor of Science in Information Technology - Excelsior College, Albany, New York                                    In progress Excelsior College